Product Expert
If you’re energized by the idea of helping users discover the full value of our product and want to grow in a fast-moving, impact-driven team, we’d love to hear from you!
About us
Soundtrack is a B2B scale-up company that originated through a partnership with Spotify, previously powering the ‘Spotify Business’ service, and now provides its own music streaming platform for businesses. We serve small customers like the café around the corner, and much bigger brands like Kiehl's, Spotify, Hard Rock Cafe & Four Seasons. On the inside, we're a team of talented, motivated, and humble individuals, including our dedicated Sales, Customer Success, and Partner teams, alongside our expert Designers, Engineers, and Music specialists. We believe in product-led growth, where the product is the primary driver of customer acquisition, conversion and expansion.
The Role
We’re looking for a driven and tech-savvy Product Expert to join our team.
In this role, you’ll help small and medium-sized businesses get the most out of their free trial — solving setup issues, guiding them to the right subscription, and ensuring they quickly see value. The role blends inbound sales, product education, onboarding, and light technical support, making it a great fit for someone who enjoys combining customer engagement with sales impact. You’ll report directly to our VP Sales in Sweden.
Responsibilities
- Engage with trial users (cafés, restaurants, retailers, and more) to help them set up, understand our platform, and see value from day one
- Provide clear guidance across email, chat, and video to walk users through key features and product fit
- Troubleshoot common issues and remove obstacles in the buying journey
- Spot opportunities and demonstrate the benefits of upgrading to a paid subscription
- Contribute to refining and scaling our processes for onboarding and conversion
- Work independently while staying aligned with our Swedish HQ
About You
You take ownership, think proactively, and thrive on helping customers succeed. Comfortable blending product education with sales, you know how to build trust, guide prospects toward the right decision, and explain technical setups in a clear, empathetic way. You’re results-driven and persistent, yet patient and adaptable to customer needs — always keeping momentum high while ensuring a great experience. And if you love music like we do, even better!
Requirements
- 2+ years of experience in sales, customer support, or other customer-facing roles
- Experience working with small and medium-sized business customers
- Experience working towards conversion or sales targets
- Native-level or near-native English fluency, including strong writing and communication skills
Preferred qualifications
- Background in SaaS or tech companies.
- Familiarity with CRM, chat, and automation tools (e.g., HubSpot, Intercom, Zapier,Notion AI, ChatGPT).
- Experience from hospitality or retail sectors.
- Background from Pro-AV integrators, audio manufacturers, or similar industries where you’ve supported customers with technical audio solutions
- Passion for music
Benefits
- We offer a flexible workplace with the possibility to work remotely
- Generous pension plan
- Yearly budget for health, wellness and personal development
- Laptop and mobile phone of your choice with included cellular subscription
- Regular social activities such as team events, meet ups, after works and off-sites
- Daily breakfast served at the office
At Soundtrack, we believe that diversity fuels creativity and innovation. We're committed to building a team that reflects a variety of backgrounds, perspectives, and experiences. We welcome applications from individuals of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and identities.
We reserve the right to close this vacancy early if we identify a suitable candidate before the application deadline. To ensure consideration, we encourage you to submit your application as soon as possible.
Application Process
Please note that we only accept applications submitted via our career page and do not accept applications by e-mail. We reserve the right to close this vacancy early if we identify a suitable candidate before the application deadline. Last day to apply is on Friday 14/11.
- Department
- Sales
- Locations
- Soundtrack HQ
- Remote status
- Hybrid
- Seniority
- Associate
Soundtrack HQ
Our workplace & culture
You should work wherever you're most comfortable. Your office isn't just four walls and a cubicle. It's wherever you need to be to feel motivated, inspired and appreciated. With us, you can choose exactly where you work.
Our home base is a comfortable, fun and friendly environment in Stockholm. We believe in flat hierarchies, transparency, that voices are meant to be heard. Your work-life balance is sacred too - our Swedish side still means we know when to switch off and have fun.
About Soundtrack
We're a B2B scale-up company providing music streaming services to more than 70,000 businesses in over 70 countries, from the café round the corner to bigger brands like Joe & The Juice, Toni & Guy and TAG Heuer. On the inside, we're a bunch of talented, motivated and humble designers, engineers and music experts among others who strongly believe in product-led growth, where the product itself is the primary driver of customer acquisition, conversion and expansion.
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